FAQ

FAQ’s

Shipping Time:
Your order will likely be sent the next day.  Shipment within the continental U.S. typically takes 3-5 days to most locations. All items are shipped with a signature required. In order to insure the package, our insurance company and Couriers require a signature.
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We ask our carrier to require a signature for all items.

How long do I have to cancel an order?
Orders that have already been shipped cannot be canceled. All customs made are non-returnable and non-cancellable.

Do you ship outside the United States?
We only ship within the continental United States.   

Do you have a payment plan? How does it work?
Yes, we are Partner with Shop Pay. Shop Pay offers you the option to pay in full at checkout or to split your purchase into regular payments with Shop Pay Installments.
 
Will my item have a manufacturer’s warranty?
Check our Warranty Policy here: Warranty
 
Which Jewelry can I return?
See our Policy here: Refund and Return Policy 
 
How should I take care of my Jewelry?
See our Information here: How to clean your Jewelry 
 
How do I figure out my Ring Size?
We've also provided information on ring sizing here: Find your Ring Size

What services do you offer – resizing, engraving?
At the moment, we do not offer these kinds of service.  But you always can send us an email at: aorbiz@yahoo.com and we are happy to assist you. Please bear in mind that if you modify the products purchased at Alain Orbiz Jewelry, the warranty for the goods is automatically void.
  
I'm afraid to buy online!
While technically not a question. We have a very clear shipping, warranty, and terms of service policy, and have a transparent process for handling returns. If you have any questions or concerns, you can send us an email at aorbiz@yahoo.com we are happy to help and answer all of your questions.